We have compiled this information sheet to assist you understand what happens when shipping to the Malaysia and to inform you of procedures once your shipment arrives at the relevant port of entry. Contact us or our Malaysia agent for further information or clarification that you may require. This information is provided without obligation and at the individual’s risk.

We accept no responsibility for any inaccuracy or changes of any nature.

Our computer system will automatically generate a shipping advice email which will be sent to the email address you supply us with, giving you the name of the vessel your shipment is on, the arrival date into the port, the destination agent and other important details. This notification is usually sent a week after the vessel sails.

Our destination agent will contact you before the vessel arrives regarding clearance formalities and to obtain further information from you regarding the access at your delivery point.

On arrival at the port of entry the container will be hauled under bond to a Customs depot for unloading. Customs clearance will take place at this depot, which normally takes approximately 5-10 days. This time frame can vary during the year. Deliveries to the main cities usually take place within 7 days after clearance. Deliveries to other destinations take a bit longer, but our agents will contact you to make arrangements for a suitable delivery date.

You must be present in Malaysia in order for your consignment to clear customs. It is your own responsibility to ensure that you are aware of how current Customs regulations and your own personal circumstances affect the status of your shipment with regard to whether or not you will be liable to pay any duty or taxes on your shipment or certain items in it. If a formal Customs entry has to be made, a fee may be charged for this. If you have dutiable goods in your shipment, you may be asked by Customs to supply documentary evidence (sales receipts, invoices, insurance papers, etc.) to ascertain your ownership of the goods, period of ownership, and their value.

The importation of firearms, dangerous weapons, imitation firearms, fireworks, explosives, food stuffs, narcotics, goods of South African or Israeli origin, pornographic or obscene magazines or videos, flick knives and daggers is prohibited. All swords require an Import Permit, which needs to be obtained prior to shipping. All video tapes/DVD/CD's are to be censored through the Government Film Censor Board which will review all material before release. You will also be charged a fee for this service. Please note that all gas bottles for diving tanks, gas stoves and barbeques etc must be free of gas. Garden implements, outdoor furniture, golf clubs, tents, camping equipment, barbeques, shoes, bicycles, buggies/prams need to be cleaned thoroughly and be free of dirt, soil, grass, food etc. All dangerous goods are prohibited by sea and air shipments.

Your shipment must be cleared through Customs before you can take delivery. All shipments of personal and household effect shipments are subject to 100% customs examination. In order to clear the shipment you will have to complete a packing list or inventory. If your shipment is an owner-packed shipment, we will supply you with a packing list form on which you list the goods in your shipment. If your shipment is a household removal including professional packing, our packers will make an inventory for you at the time of the removal. You will also need to provide a copy of your passport photo page and visa page if applicable.

We will then forward it these documents to our agent in Malaysia in advance of the vessel arriving at the port.

We hope that you find the above information useful. Please don't hesitate to call us if you require any further information or advice on any aspect of your shipment, or if you would like full details of our Malaysian agent.

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