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Article 12-Limitations of Claims


12.1 Receipt by the person entitled to delivery of the cargo without complaint is prima facie evidence that the same has been delivered in good condition and in accordance with the contract of carriage.

12.2 No action shall be maintained in the case of loss of or damage to goods unless a complaint is made to Carrier in writing by the person entitled to delivery.  Such complaint shall be made:

12.2.1      in the case of visible damage to or partial loss of the goods, immediately after its discovery and at the latest within 14 days from the date of receipt of the goods;

12.2.2      in the case of other damage to the goods, within 14 days from the date of receipt of the goods;

12.2.3      in the case of delay, within 21 days from the date on which the goods were placed at the disposal of the person entitled to delivery within the meaning of Article 8.2;

12.2.4      in the case of non-delivery of the goods, within 120 days of the date of issue of the air waybill or the date of the shipment record, whichever is applicable.

12.3 Any right to damages against Carrier shall be extinguished unless an action is brought within two years after the occurrence of the events giving rise to the claim.

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