Our After-Sales Logistics cover support for products sold to customers, the refurbishment of returned items, and disposal of end-to-end-of life goods.
The expertise that comes from long experience in this area enables us to offer a full range of services, while giving you, our customers, complete confidence in your dealings with us. INTIME FREIGHT offers the following after-sales logistics services:
Our return material authorization services include those services that authorize a customer to return an item for specific reasons. This service include the handling of customer requests, the investigation of customer requests, the authorization of a return, the issuing of a return authorization number and the tracking of the returned material.
Warehouse, pick-up/drop off (PUDO) and Depot Management services include Stock Management, local pick-up, drop off and depots that handle forward-deployed customer inventory. PUDO and Depot Management services include the selection of service providers, their training and monitoring of their performance.
Our screening services analyses the status of returned products to determine the next processing step (scrap or repair, for instance). INTIME FREIGHT can provide refurbishment and repair services as well as the management of repair vendors where the work is to be carried out by external parties.
INTIME FREIGHT offers all transportation services required to replenish national warehouses, depots, PUDO and rendezvous points.
This covers all On-Site support desk and customer response activities. These include On-Site help desk services, customer care centre operations as well as field service support desk operations.