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Service Charter

Quality Policy

Intime Freight & Cargo Services Ltd is committed to providing internationally competitive removals and relocation services. We are at all times customer focused and aspiring to exceed the expectations of our customers, business partners, worldwide agents and other stakeholders. We shall continuously improve and maintain the corporate image of Intime Freight & Cargo Services Ltd locally and International as a premier global centre of excellence in local and International removals and relocation services. The management we provide all resources required in the realization of our objectives.

We provide the following

  • Regular training of staff.
  • Follow up new laws and regulations with all related authorities.
  • Professional consultants to assist the management in all activities.
  • Full working knowledge and special cargo requirements.
  • Experienced planning for project.
  • Warehouse and trucking supervision.
  • Experience and knowledge of local and International markets.
  • Treat our customers with respect and courtesy ,maintaining confidentiality where required
  • Appoint a project manager who will be your point of contact throughout the project
  • International Freight Forwarding.
  • Ocean/airfreight logistics and forwarding quality.
  • Warehousing, Storage and distribution services
  • International Export Packing
  • Packing and removal/relocation services
  • Office removals
  • Business removals
  • Local and International removals and relocation services
  • Exhibitions and project cargo
  • Moving with Quality
  • International Moving
  • International relocation services
  • Moving Equipment and Supplies
  • Moving Services
  • Logistics
  • Project Supply Chain
  • Local and International Courier services
  • Local and International Customs clearance
  • Complete Door to Door services
  • Pickup and delivery
  • Customs brokerage and documentation
  • Domestic transport and distribution
  • Diplomatic cargo handling
  • Relief cargo handling
  • Receive accurate, timely and appropriate information in respect to their request and enquiries
  • Be informed of all services provided by the company
  • Ensure that all enquiries where commitment has been made are followed up and the client advised of the outcome
  • Be driven by principles of quality improvement and improving and documenting our process and procedure
  • Develop ways to determining customers’ satisfaction including surveys and feedbacks
  • Evaluate our performance regularly
  • Welcome feedback and suggestions for improvement
  • Pay our suppliers of goods and services within 30 days upon satisfactory delivery of the goods or services
  • Respond to sales enquiries within one day. If we cannot deal with your enquiry within one day, we will notify you how long it will be before we can give you a full response
  • Respond to correspondences within three (3) days upon receipt of your letter
  • Answer your phone enquiries promptly or redirect it to the next available staff member

We look forward to working with you to improve our services, meeting and surpassing your expectation. Our Service Charter is subject to ongoing review and will be updated as required to address our customers’ needs and requirements.

  • Innovative
  • Quality
  • Profit
  • Empathy
  • Integrity
  • Leadership
  • Professionalism
  • Justice
  • Impartiality
  • Competence
  • Responsibility
  • Openness
  • Confidentiality
  • Responsiveness to complaints.
  • Daily, weekly and monthly reports
  • Efficient and experienced  management teams
  • Up to date use of communication tools and the latest technology in the field
  • Loyalty to clients, partners and our subcontractors
  • Complete follow up programs.
  • High standard of customer service
  • Monitor due dates of projects / assignments /tasks internally so as to provide a timely response and also assign enough resources.
  • Ensure that the accuracy and quality of our services remain world class by incorporating relevant processes.
  • Continuously improve our business and processes, as such we will ask for a post – project feedback to identify potential areas of improvement.
  • Project assignment/tasks will be documented in accordance with our Corporate Governance Policy. The documented assignments / tasks can easily be assessed for monitoring, assignments and for auditing purposes.
  • Every call and meeting with a client will be well documented and on request can be retrieved for reference purposes.

Monday 8:00a.m – Friday 6 p.m. You expect that your call will be picked up.

Weekends and Public Holidays-9a.m -3p.m

You can contact the project manager to schedule a meeting at any time during the project.

You can contact us through email around the clock.

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